Manager, Critical… | Ottawa International Airport Authority
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Manager, Critical operational systems

The Ottawa International Airport Authority (Authority) is accepting applications for a Manager, Critical Operational Systems.

As a key member of the Security and Emergency Management team, the Manager, Critical Operational Systems is responsible for the operational serviceability, functionality, effective use and life cycle management of critical systems that provide situational awareness, command, control and communications capabilities. The Manager will actively support, troubleshoot, maintain and configure systems while also providing oversight and leadership. 

ESSENTIAL FUNCTIONS 

  • Ensure the operational serviceability and functionality of the Authority’s critical response systems, which include but are not limited to: CCTV cameras, video monitoring, video analytics, access control, facial recognition, tactical radios, licence plate reader, mass emergency notification and drone detection systems
  • Act as the lead and primary point of contact to ensure stakeholder awareness of systems status, procedural changes, onboarding of new systems, contingency measures related to system outages, etc.
  • Define performance standards for systems and users
  • Perform regular quality assurance checks to ensure systems are fit for use and conform to requirements.
  • Ensure that work tickets for are completed promptly and correctly, tracked and followed up in a timely manner and that mitigating measures or contingency plans are in place when required
  • Perform regular quality control checks on behalf of stakeholders to ensure effective and efficient use of the systems and that operational requirements are being met
  • Facilitate training needs assessments, training curriculum development, course delivery and evaluation to ensure competency of all system users
  • Act as the Authority lead for project development working with stakeholders to determine future operational requirements for system design, use and function
  • Assist in RFP and contract development, make recommendations, oversee procurement of equipment, services, etc. and ensure project timelines and contractual obligations are met
  • Ensure systems interoperability and efficiency with on-site and off-site security and emergency response agencies where required
  • Participate in security and emergency response training events as required;
  • Participate as a member of the Emergency Control Centre cadre during emergency response incidents
  • Perform a variety of administrative, operational, research and analytical duties and develop reports, recommend policies, procedures, etc. as required
  • Track and report on industry trends relating to critical systems, including forecasting future developments and modifications that may impact current system use and setup
  • Develop and maintain system life cycle plan, including budgeting and maintenance projections for all critical systems
  • Apply technical expertise in critical systems (e.g. access control, video surveillance, licence plate recognition) to support the review and analysis of incidents and events as required
  • Represent the Authority when participating in meetings, project groups and conferences
  • Participate in special projects as required

ESSENTIAL QUALIFICATIONS 

  • EDUCATION
    • College or university degree in public safety, aviation management, security management, or related field
  • EXPERIENCE
    • Minimum of 5 years related experience
    • Working with critical operational systems, such as: CCTV cameras, video monitoring systems, access control systems, video analytics and facial recognition systems, tactical radio systems, Licence Plate Reader
    • Working with mass emergency notification systems and drone detection systems
    • Performing quality assurance audits, compliance audits and gap analysis and the formulation of related reports
    • Delivering security technology projects and working in a collaborative environment, taking input from multiple stakeholders and coordinating/implementing a unified response/solution
    • Participating in an RFP process
    • Microsoft Office software (MS Word, Excel, PowerPoint)
  • SKILLS:
    • Be safety-conscious
    • Develop, coordinate, and deliver training programs and presentations
    • Train others on critical operational systems and procedures
    • Research and write technical documents
    • Prepare clear, accurate, and concise reports, procedures, and instructional materials
    • Identify resource requirements and develop strategies to meet them
    • Assess, prioritize, and respond appropriately to situations
    • Demonstrate initiative, sound judgment, and strong attention to detail
    • Manage multiple workloads, adapt to changing priorities, and meet tight deadlines
    • Be effective under pressure
    • Work well independently and as part of a team
    • Available to respond to emergencies and work irregular or extended hours as required
    • Strong communication, customer service, problem-solving, negotiating and time management skills
    • Be organized and able to plan
    • Committed to professionalism and building positive working relationships
  • LANGUAGE
    • Excellent verbal and written communication skills in English

ASSETS

  • Demonstrated airport security operations experience
  • Sound knowledge of airport and airline operations
  • Bilingualism (English and French)

ABOUT THE POSITION 

Salary 

$97,777 to $110,516 per year in accordance with the current Collective Agreement (July 1, 2024, to June 30, 2028 rates). 

Job requirements

  • Have a valid driver’s license (Ontario Class G or equivalent)
  • Provide a driver’s abstract (issued within the last month)
  • Successfully obtain:
    • A security clearance check for an airport Restricted Area Identity Card (RAIC)
    • An Airside Vehicle Operator Program (AVOP) permit (D)

To explore this opportunity, please send your resume to [email protected].

The Authority is committed to the principles of Employment Equity and to achieving a workforce that is representative of the diversity of the Canadian population. We strongly encourage candidates to self-identify if they are Indigenous peoples, persons with disabilities, or members of visible minorities.