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Traffic disruption: November 25 – December 13

There will be traffic disruptions on the Arrivals curb from November 25 – December 13 due to construction for the Alt Hotel.

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Welcome kiosk

The Airport Authority lends a kiosk to organizations to welcome passengers coming to Ottawa as part of a large group, for a meeting, conference or special event. It can be reserved for a few hours, or a few days, free of charge!

The organization can:

  • Offer information verbally or by handing out materials;
  • Offer branded takeaways (provided that they are suitable for the general public); and  
  • Display one bilingual pop-up banner.

The organization must:

  • Leave the kiosk in good condition;
  • Staff the kiosk during the time periods reserved;
  • Bring all material needed for setting up kiosk and take their belongings with them at the end of each day; and
  • Bring their own mobile devices.

The organization must not:

  • Affix anything to the kiosk;
  • Bring or request an additional table, bring balloons into the terminal, display a flag or other branded paraphernalia;
  • Leave anything on, in, under or around the kiosk overnight;
  • Move the kiosk to another location (it is located on Level 1 in Arrivals, near the centre door); or
  • Use the kiosk to generate an income.

Oher information

  • The kiosk includes a counter, and one or two chairs.
  • The Information Desk telephone may not be used to make calls.
  • Items left behind at the end of day will be disposed of.
  • PARS 2000 in the Arrivals area offers a storage service should you wish to store your belongings overnight.
  • Parking is not included when you reserve the kiosk.
  • Curbside pick-ups must be pre-arranged by contacting the Ground Transportation office at 613-248-2000 ext. 1130 or [email protected].
  • There are two kiosks available - reservations are first come, first served.
  • If literature is handed out, it must be bilingual.

Reserving the kiosk

To request to use the kiosk, please fill out the form below. The Airport Authority reserves the right to refuse a request, and to terminate usage privileges at any time.

If you are a person with a disability and require an alternate method for access or use of the online form, you can email [email protected] or call 613-248-2082 between 8:00 a.m. and 4:00 p.m., Monday to Friday.

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