• There are two paid parking lots at YOW. Get information about lots and rates, and reserve your parking.
• There is no Pay and Display parking at the Airport.
• Get a discount on parking with these special offers.
• For parking and ground transportation-related questions, issues or inquiries, call 613-248-4304 or email [email protected].

• Airlines have processes in place to meet the accessibility requirements of their passengers. Contact your airline directly for assistance. 
• The airline is responsible for getting a passenger from the check-in counter onto the plane, and off the plane to the baggage claim area.
• Staff will help a passenger needing wheelchair assistance from the curb or the Parkade to/from the terminal at no charge. Call 613-248-2025 or email [email protected] for assistance.
• Visit the Accessibility page for more information.

• Contact your airline if your complaint is related to airport check-in, boarding, baggage, or your flight experience.
• Fill out CATSA's complaint form if your complaint is related to the security screening process.
• If you have a noise complaint, please review our noise management information.

• If you've lost an item on Airport property, contact PARS 2000.
• If you left an item on an airplane, contact your airline.
• If you left an item in a taxi on the way to the Airport, contact that taxi company.
• If you left an item in a taxi on the way from the Airport, contact Coventry Connections at 613-523-1234.

Your airline is responsible for lost, damaged or delayed baggage. Contact your airline for more information.

• Each airline has different policies and operational requirements when it comes to travelling with a pet. Contact your airline for more information. 
• Service animals are welcome at the Airport anytime as long as they provide a service to an individual who is travelling or meeting/greeting a traveller.
• Animals and handlers are not permitted to use the Airport facilities for training purposes.

• There are animal relief areas:

  • Past security, near Gate 18 in the Canada/International gate area; 

  • Past security, near the bottom of the escalator in the U.S. gate area; and

  • Across the street from the terminal (Level 1) along the Parkade (P1). The area is clearly marked and plastic bags and garbage containers are available for disposal.

• There are many different job opportunities, and many different employers. 
• The companies that operate out of the Airport are independently managed, and each has their own hiring process.

A person with a disability with a confirmation of upcoming travel is eligible to receive a tour to become familiar with the travel experience prior to taking a flight. Tours are offered by the Airport Authority in collaboration with airport partners CBSA, CATSA, and USCBP. Visit the Accessibility page for more information.